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Every bank talks about customer service. But at CBT, it's in everything we do. So what, exactly, will we do? Here's a look at some of the ways we plan to give you the service you deserve.
- We promise to greet you with a smile and call you by name every time you enter a CBT branch
- We promise to listen first and understand your questions before offering a solution
- When you call us to ask a question about your account, a real person will answer the phone and help you find an answer
- We'll arrange for you to bank by appointment, so you can choose a convenient time to meet, wherever is best for you
- We'll work with you to determine the best mix of financial products for your personal and business accounts and help you discover new ways to manage your money
- In short, we'll always be looking out for your best interests
That's what we mean by Customer Service. It's that simple.
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